Sister company of a leading european group for ingredients into the food & beverage industry is looking for a customer service position located in its office in Vallecrosia (IM) area.Expectations and Accountability of Job: Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations in consultation with the line manager.Stimulating continuous standardisation and optimisation of processes and organisational structures and implementing corresponding measures in consultation with the line manager.Ensuring an optimum exchange of information within the division and with the interfaces.Documenting efficient and effective processes in the company's internal IT systems.Optimal and consequent usage of the digital systems and initiation of optimizations for a penetrating digitization of the business processes.Preparing quotations quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.Entering and confirming orders in the system once availability checks and order processing have been carried out.Providing support in range planning and the definition of prices and conditions in collaboration with Sales and Pricing.Continuously updating customer master data.Organising and supporting internal and external customer visits in consultation with the divisions involved.Regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer specific evaluations.Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.Implementing the regional customer service strategy.