Azienda

Stefanini

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Indirizzo

Turin, Piemonte

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LOCAL IT SUPPORTWorking in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.Job responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Required competence, experience and education

• Relevant studies in the subject of IT, electronics or telecommunication;
• Good English and Italian, verbal as well as written.
• Mastery in Windows 10 and MS Office 365 environment;
• Hardware problems diagnose skills (PC's, laptops, printers etc.);
• ITIL certification is an advantage and ServiceNow skills very welcome;
• Knowledge of remote administrative tools in Windows 10 environment;
• Working knowledge of iPads, iPhones, Android and other mobile devices technology, MDM MAM technologies
• MobileIron or Citrix Hub is really desirable;
• Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;
• Working knowledge of Active Directory and Exchange;
• Experience of Cisco desk phone system;
• Familiar with printer and multi-functional devices connected to a network;
• Familiar with AV systems - support of onsite and offsite conference with different AV or CR systems;
• Willingness to learn new technologies;
• Positive, helpful can do attitude and ability to work with others;
• Strong communication skills, service delivery orientation;
• Ability to cope with stress and workload;
• Organized, structured approach.

Location:• TurinAbout Stefanini EMEAThe right choice for your careerStefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987.Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.We work with over 500 companies across financial services, manufacturing, telecommunications, chemical services, technology, public sector and utilities. That includes 300 multinational companies. In fact, right now we have over 25,000 professionals around the world making business more agile, flexible, responsive and innovative: our core values.Our MissionTo exceed the expectations of our customers, employees and shareholders throughtechnology solutions and innovation.Our VisionTo be the best provider of technology, globally recognized and admired as a strategic partner, and act with passion and energy to serve and delight our customers.