Randstad Technologies, divisione specializzata nella ricerca, selezione e formazione di profili ICT di Randstad Italia, ricerca per importante società cliente, un Application Support Engineer.Di seguito i requisiti e la descrizion del ruolo:Responsibilities of an “Application Support Engineer”ï · User Support – He/She provides the necessary help to the end-users in terms ofneeds and requirementsï · Issue tracking – He/She reports issues in JIRA (Incidents, Std. Changes & Non-Std.Changes)ï · Status Reports – He/She reports all issues in a Dashboard for higher managementï · Leads weekly alignment calls with external IT partners, internal IT and businessï · Participates in support functions including day-to-day project support, working closelywith development, QA, Release Management, Operations, and end users.ï · Identifies process improvements for support related functions and other SDLCprocesses such as testing strategy Technical/Work-based Skillsï · A comprehensive understanding of technical IT issues to enable discussions withinternal and external technical specialistsï · A comprehensive understanding of applications and data security Experienceï · Experience role within a professional IT environment planning, maintaining, andsupporting business applicationsï · Problem solvingï · Business awarenessï · Cultural awarenessï · Service awareness, preferably IT Infrastructure library (ITIL) certificationï · Support tool knowledgePersonal attributesï · Communication skills and active listeningï · Highly proactive personalityï · Empathy with usersï · Patience and understandingï · Self-organizedï · Language skills fluent English written and spoken I candidati ambosessi (L.903/77) sono invitati a leggere l’informativa sulla privacy ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).